Sanctum Loyalty Scheme
The Sanctum Loyalty Scheme
Discover your member benefits
Earn points with every booking and unlock premium perks as you rise through Aurora, Eclipse, and Halo.
Birthday rewards, smarter flexibility, and a more tailored massage experience with every tier.
Membership Tiers
Unlock more flexibility and rewards as your points grow.
Your Loyalty Progress
Sign in to view your points and join the programme.
The Sanctum Scheme
Why Members Love Sanctum
A premium experience that goes beyond points.
25% birthday discount
Every published tier includes a birthday reward to celebrate your wellness rituals.
Short notice booking changes
Higher tiers unlock more flexible change windows when life gets busy.
Enhanced refund protection
Enjoy stronger coverage through premium member policies.
Pressure preferences
Save how gentle or deep you like your treatment to feel before you arrive.
Oil choices
Members can keep a preferred oil profile with four oils to choose from.
Oil temperature
Store your preferred oil warmth so each treatment feels more personal.
Complimentary refreshments
Sanctum scheme members enjoy complimentary refreshments during their visits.
Booking & Cancellation Policy
Non-members & Aurora
Eclipse & Halo
Booking window
Plan up to 7 days ahead
Book up to 4 weeks in advance
Change flexibility
Changes up to 24h before start
Changes up to 3h/2h before start
Late cancellation
50% refund inside 24h
Credit for equivalent session
Standard cancellation
Full refund minus £10
Credit for equivalent session
Credits are valid for 180 days from issue, are non-refundable, cannot be redeemed for cash, and are not redeemable toward mobile massage.